Returns

Thirty days to change your mind. If it turns up broken, that one is on us.

Changed your mind

Send it back within 30 days of the day it arrives and we will refund it. The drone needs to be unused and complete, with its packaging and accessories.

Return postage on a change of mind is paid by you. We recommend a tracked service, because a return we never receive is one we cannot refund.

Faulty or damaged on arrival

We pay the return postage and you choose a replacement or a full refund. Email us within 30 days of delivery with your order number and a photo of the problem, and we will send return instructions before you spend anything.

How to start a return

Email support@skypilotgear.com with your order number, which is on your Stripe receipt and on the confirmation page. Please do not post anything back before you hear from us.

How the refund reaches you

Refunds go back to the card you paid with, through Stripe. We cannot refund to a different card, and how long the money takes to appear is set by your bank rather than by us.